Just wanted to mention a networking colleague, Dan Field, who has spent much of the last few years in that most notorious of industries – spam.
But to save Dan’s reputation before it goes quickly downhill – he’s been at the good end. Trying to develop the Rolls Royce of anti-spam software – a true entrepreneurial challenge.
Well I’m no techy but from people I know who are using his Clear My Mail product he may have got as close as anyone to the holy grail – no spam, 100% guaranteed. And what’s more he’s up for a major award.
ClearMyMail is one of four finalists at the Startup Awards 2007 in the Product of the Year category and the Natwest Startup Business of the Year award, which comes with a £5000 top prize.
The Startups Awards, organised by Crimson Business’ www.startups.co.uk, comprises of 16 categories, each showcasing the best new businesses in the UK.
The winners will be unveiled at an awards ceremony and three-course luncheon to be held at the Royal Garden Hotel in Kensington on Wednesday 31 October.
And this year’s judging panel consists of some of the UK’s most successful entrepreneurs, including Martin Webb, entrepreneur & presenter of Channel 4’s Risking It All, Tim Campbell, winner of BBC’s The Apprentice, 2005 and Jonathon Moules, entrepreneurship Correspondent, Financial Times.
And just in case you’re wondering how Dan can offer a 100% guarantee….sorry, don’t ask me, ask Dan.
August 26, 2008 at 4:06 am
Clear my Mail is one of those services when it works, it works beautifully. The thud to reality comes (and comes quite often) when you sit down at your computer and there’s no email there. Not one. Then you need technical support and it is truly, sadly lacking. Not responding quickly to your customers quickly can be a real inconvenience and cause loss of business. Consequently to send a support email and 24-48 hours later receive a standard “we have your email” response is just not good enough. Normally, the actual response comes days later when the problem has been resolved and it usually says something like “We cannot find a problem”. Well yes, you can’t now days later! So my hope is that one day they embrace the notion of transparency. They put up a status page, tell you when things go wrong, when there are outages. Then invest in a decent ticket management system, a couple of staff who are dedicated to customer support, and handle support messages quickly and professionally. I understand things can go wrong; but customers need reassurance, stability and professionalism, and in this area CMM is sorely lacking.
September 7, 2009 at 4:18 am
Off topic – need help with email settings
How do I change Gmails SMTP settings?
Dr Gil Lederman
Gil Lederman
Gil Lederman MD